Returns & Exchanges
At Merkury Innovations, we stand behind the quality of our electronics and offer a 30-day return window for items in their original packaging. We aim to ensure your complete satisfaction with every smart home device and tech accessory you purchase.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to begin the authorization process.
Prepare the Package
Securely pack the item in its original box with all included cables, manuals, and accessories to ensure a full refund.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
Receive Your Refund
Once our technicians inspect the device, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing